It can certainly help reduce them, but meetings are still at the heart of synchronous collaboration for organizations-that is true whether teams are working in the office together, or remotely from their own homes. Meetings are foundational to remote-based collaborationĪs much as channel-based communication can replace critical parts of email, it can’t entirely replace meetings. Slack can finally start to reap the benefits by going deeper in one of the most critical aspects of remote workplace collaboration: virtual meetings. By joining forces, Slack can shift its focus to product and user experience around voice and video while offloading infrastructure, an area where Amazon already has deep expertise with its AWS technology. Chime has underinvested in its user interface, while Slack has not invested deeply in calling to date. Slack’s partnership with Amazon Chime makes sense for both parties. The growth that is split by Zoom and Slack, Microsoft Teams is able to capture completely. This exceptional growth supports the notion that channel-based communication is significantly better suited to remote work than email because it enables both real-time conversation and the slower back-and-forth cadence that email offers.īut Microsoft Teams has the unique advantage of blending video and voice calls with chat. Slack has also seen record-level customer adoption, adding 12,000 net new paying customers over the past quarter, driven largely by the need for teams to collaborate while being distributed. Zoom became a household brand overnight, driven by record 169% year-over-year growth over the past quarter. Voice and video calls have become essential to organizations while employees work from home during the pandemic.
But digging deeper, it’s clear that a robust calling investment is critical in driving Slack’s growth and adoption.
This deal is significant for several reasons - on the surface, it will help Slack enable video calls on mobile and provide text transcription.
Slack and Amazon recently announced a significant partnership where Slack will power its voice and video infrastructure with Amazon Chime.
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